Shipping Policy

Shipping Policy - BoltenestMallShop

At BoltenestMallShop, we strive to ensure a smooth and efficient shipping experience for all our customers. Below is our shipping policy to help you understand how we handle your orders and shipments.

1. Shipping Methods

We offer various shipping methods to meet your needs. Depending on your location and the items you purchase, available shipping options will be displayed at checkout.

• Standard Shipping: Our standard shipping service typically takes between 5 to 7 business days for delivery, depending on your location.
• Express Shipping: For faster delivery, we offer express shipping, which generally takes 2 to 3 business days.
• Free Shipping: We occasionally offer free shipping promotions for qualifying orders. Please check our website for any current offers.

2. Processing Time

Orders are processed and shipped within 1-2 business days from the time they are placed. Orders placed after 3 PM or on weekends and holidays will be processed the next business day.

Please note that processing time does not include the actual shipping time, which will vary depending on your selected shipping method and destination.

3. Shipping Costs

Shipping costs depend on the weight, size, and destination of your order. You will be able to view the shipping fees during checkout before confirming your order.

For orders over a certain amount, we may offer free shipping (subject to promotional offers or shipping policies).

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the courier’s website.

Please allow 24 hours for the tracking information to update after receiving your shipping confirmation email.

5. International Shipping

At this time, we primarily offer shipping within the domestic region. International shipping may be available on a case-by-case basis. Please contact us for more information about international delivery options.

6. Delivery Delays

While we make every effort to ensure timely delivery, factors such as weather conditions, holidays, and third-party shipping carrier delays may affect your order's delivery time. We cannot be held responsible for any delays that are beyond our control.

7. Shipping Restrictions

Certain items may be restricted from being shipped to certain regions due to size, weight, or legal regulations. If any item in your order is subject to such restrictions, we will notify you as soon as possible and offer alternatives or a full refund.

8. Missing or Damaged Items

If your order arrives and items are missing or damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible. Be sure to retain all packaging materials as they may be required for a claim with the shipping carrier.

9. Customer Responsibility

Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If your order is returned due to an incorrect address, you may be required to pay for reshipping costs.

10. Contact Us

If you have any questions regarding shipping, tracking, or delivery issues, feel free to reach out to our customer service team via the contact form on our website. We're happy to assist you with any inquiries.

Thank you for shopping with BoltenestMallShop! We appreciate your business and look forward to delivering your products quickly and securely.