Return & Refund
Return & Refund Policy - BoltenestMallShop
At BoltenestMallShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with returns and refunds. Please read our policy below for more information on how to process returns and refunds.
1. Return Policy
We accept returns within 30 days of receiving your order. To qualify for a return, the product must be unused, in its original condition, and in its original packaging. The following items are non-returnable:
- Perishable goods
- Items marked as "Final Sale"
- Products that have been used or damaged after delivery
To initiate a return, please follow the steps below:
- Contact our customer service team by filling out the contact form on our website.
- Provide your order number and a brief explanation of why you wish to return the product.
- Once your return request is approved, we will send you instructions on how to return the item.
2. Refund Policy
Once we receive the returned item and it is inspected, we will process your refund. Refunds will be issued to the original method of payment. Please note:
- Shipping fees are non-refundable.
- Refunds may take up to 7-10 business days to appear in your account, depending on your bank or payment provider.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the item you want.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will assist you in processing a return and either refund or replace the defective item at no additional cost to you.
5. Return Shipping Costs
The customer is responsible for return shipping costs unless the product is damaged or defective. We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.
6. Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
If you have any questions or concerns about our return and refund policy, please feel free to contact us through the contact form on our website. We are here to help and ensure that your shopping experience is smooth and hassle-free.
Thank you for choosing BoltenestMallShop!
